Refund Policy

Refund Policy

At Oudlora, your satisfaction matters to us. If you're not happy with your purchase, here's how we can help.

Eligibility for Refunds
To be eligible for a refund or exchange, your item must be:
- Unused and in its original packaging
- Returned within 7 days of delivery
- Accompanied by proof of purchase (order number)

How to Request a Refund
Contact us at [your email] or via WhatsApp with your order number and reason for return. Our team will respond within 24-48 hours with instructions.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos. We will offer a full refund or free replacement.

Cash on Delivery Refunds
For COD orders, refunds will be processed via bank transfer or store credit, as agreed with the customer.

Non-Refundable Items
- Products returned after 7 days
- Items showing signs of use or damage not caused during delivery
- Opened perfume bottles (for hygiene reasons), unless defective